Frequently Asked Questions

 We make every effort to ensure every shopping experience is satisfactory for our customers. See below for answers to questions regarding shipping, returns, and other inquiries.

General

Where does Starnfit get its products?

The great designs on Starnfit comes from anywhere and everywhere in the world we would even go the extra mile and get stuff from the moon if we knew it was possible. Our team of design experts and enthusiasts hand-pick our product selections with a simple objective of making you a happy star.

Does Starnfit have a mobile app?

We currently do not but it might be something we get in the near future!

How do I sell my products on Starnfit?

The search for great design is never ending, and we’d love to explore what you have to offer! Feel free to contact us and let us know why you’d like to Partner with Starnfit.

What are our hours of operation?

Our website Starnfit is available 24 hours a day, 7 days a week.

Returns/Refunds

Does Starnfit issue refunds?

We do not issue refunds, we offer store credit in the form of an E-gift card instead. Please treat store credit like cash.

Do you refund shipping fees?

Shipping fees are non-refundable.

Does Starnfit do exchanges?

Because we can’t ensure availability of the style/size desired by the time a returned items come back to the warehouse, we cannot do exchanges

I received a faulty/damaged Item, what do I do?

If you could kindly send us an email and return the item within 5 business days, we will issue you store credit and you can repurchase the item if desired. We strongly suggest including a tracking number with your package, as we are not liable for those that get lost in transit.

Once we receive your package, we will email you with a store credit code in the amount of your item.

Can I return or exchange an item?

We offer a 7 day refund period from the date you receive your parcel. View our Returns Policy page for more information. If you are unhappy with your order, we encourage you to email us directly on our website, so that we may resolve your issue with the product.

Merchandise must be unworn, unwashed, and still have all tags attached. If returning by mail, we suggest using USPS flat rate shipping for convenience. You will be responsible for covering shipping costs to return items and shipping charges must be prepaid. We would be happy to issue you a refund in the form of store credit to use on a future purchase. Store credit never expires.

Sale items, swimwear and bodysuits cannot be returned unless approved by customer service in advance. There will be a 50% restocking fee taken out of your credit.

Where do I send my return to?

Please contact us via email: inquiries@starnfit.com 

How long does it take to process returns?

Returns are processed within 2-5 business days after your item(s) are received into our warehouse. Once your return has been processed, you will be issued an online store credit in the form of an E-gift card via email. Please keep your return tracking number for your records.

I am an international customer and I want to return an item.

Please contact us before returning an item, as there are special circumstances when we cannot accept a return from an international location. We will do our best to accommodate. We are not responsible for returns until they reach our warehouse.

My package is being returned to you, what do I do now?

All packages returned to us due to an invalid address will be restocked and you will be issued a store credit. We are not able to reship an order as all returned shipments are processed by our Returns Department.

Payments

How secure is your site?

Starnfit processes payments using the Stripe payment gateway. Stripe is certified to PCI Service Provider Level 1, the most stringent level of certification. We take security very seriously; all payments are verified by Stripe to prevent fraud.

Will I have to pay any Customs, Duties or Taxes?

Starnfit is confident there will be no customs fees; however Starnfit is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping is the responsibility of the customer (tariffs, taxes, etc.). The customer is responsible for the charges, even if the shipment is refused upon delivery. If the package is returned to our warehouse, there will be a bounce back fee. These charges vary by country and are things Starnfit cannot control.

What payment methods can I use to pay for my Starnfit order?

We accept payments by PayPal, Visa, MasterCard and American Express.

What if I want to send a gift?

Our packing slips don’t include prices, so you don’t have to worry that your recipient will see the cost of the great gift you choose for them.

Orders

Where is my order?

You will receive an email with the tracking information once your order has been dispatched.

How long will my order take to deliver?

Once your order has a tracking number assigned, your order should take between 10 to 30 business days to arrive at your doorstep. Depending on each country’s customs restrictions, this may take longer.

How do I change or cancel my order?

We’re super quick at processing orders to make sure that you receive them as soon as possible. You can change your order as much as you like before you click “Checkout” but after this point you will be unable to make changes to your order. Keep in mind our system is designed to fulfill orders as quickly as possible. We cannot cancel or change an order once it has been placed. In such case you can however, return the item to us in accordance with our Returns Policy. If we sent out your package and your items are returned to us (Packages marked “Return to Sender”) due to an incorrect/undeliverable address, we will issue a store credit for the net total minus the shipping fee. You will be held responsible for the initial cost of shipping the package.

I want an item, but it's out of stock on the site. What should I do and how often do you restock?

Great news! We get new items frequently, especially our most popular items; keep an eye out as we restock on weekly bases.

I am an international customer and I am not sure how much I'll be charged for a purchase.

Starnfit is very proud to service customers from all over the world!  All pricing on our site is in USD, the conversion rate would depend on your issuing credit card company.

I placed an order a while ago and just realized I've been getting emails and missed calls from Starnfit… What's going on?

In the event we need to verify your order or need to contact you regarding your order in general, we will attempt to call and email you. If we are unable to reach you several times after 5 business days, we will cancel your order and issue you store credit in the amount of the items plus the shipping fee if applicable.

My order was confirmed, but I just got an email saying an item is out of stock. What does this mean?

Between the time you placed the order and when we processed it, the item was no longer available. We will send you an email with an E-gift card containing the amount you are owed for the cost of the item. Please treat the gift card like cash, as it is store credit you can use during a later purchase. Store credit never expires.

I got my order, but an item is missing/defective/not what I ordered. What do I do?

Once you receive your order, thoroughly check your delivered items immediately. If you believe an item is missing/defective/not part of your order, you must contact our customer care department within two days of receipt and let us know.

I placed an order, but never received a confirmation email.

There are several reasons why your order may have been delayed. Either your order was flagged for risk of fraud, or we needed to contact you to verify your personal information. In all cases, we will reach out to you as soon as an issue is indicated and proceed to ship your items as quickly as possible.

If you do not receive an email from Starnfit within hours of placing your order and it’s not in your Spam folder, the email address on file is most likely spelled incorrectly. Please contact our Customer Care via email for assistance to update your order.

Shipping

Do you ship worldwide?

Yes, no Star should be left behind.

What are my delivery options?

We currently only offer one standard shipping option.

What company does Starnfit use to ship packages?

We offer USPS Priority mail, both domestic and internationally.

How long after I place my order will it ship?

Orders are shipped Monday through Friday, excluding weekends and holidays. It may take up to 7 days for an order to be processed. Kindly note shipping may be delayed by our verification team if confirmation is needed for the order.

Will my order be shipped in multiple parcels?

We process and ship your items as and when they are ordered and as a result your multi-item order may be shipped in multiple parcels.

How do I track my parcel?

You can track your parcel via the email we sent you. You can also visit the Order Tracking page.

My tracking info shows my package was delivered, but I never received it.

Starnfit provides customers with the option to track packages. If the tracking information states that your items have been delivered but you have not received it, you must contact your local mail carrier and post office to file a claim. Please check around your neighborhood in case another home received it by mistake. Speak with family, roommates, etc. in case they received it on your behalf. The package may also have been left with property managers. We will do our best to assist you, but Starnfit does not hold responsibility for packages that are lost or stolen.

How do I know my package has shipped and is on its way?

Once you place an order, you will receive an automatic confirmation email. Once your order has been processed and is leaving the warehouse, you will receive another automatic email with shipping information (tracking number).

Don’t see your question answered? Shoot us an email with your order number in the subject.

Blissful shopping!

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Contact Us

Ask a question

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(647) 495-1400

1234 Star St. #1000, Toronto, CA 95123

inquiries@starnfit.com